FAQs:

1. What services does Uppity Pet Salon and Resort offer?
We offer a full range of services including professional grooming, luxurious spa treatments, and a relaxing resort experience for overnight stays. Whether it's a day of pampering, a weekend getaway, or a long-term stay, we provide the highest level of care and comfort for your pet.

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2. Is Uppity Pet Salon and Resort safe for my pet?
Absolutely! The safety and well-being of your pet are our top priority. Our staff is fully trained in pet care and animal behavior, and our resort facilities are designed with security and comfort in mind. We also provide a clean, comfortable, and stress-free environment for your pet during grooming and overnight stays.

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3. How do I book an appointment or reserve a spot at the resort?
Booking is easy! You can reserve an appointment for grooming or a stay at the resort through our website, by calling our front desk, or visiting us in person. We recommend booking in advance to ensure availability, especially during peak seasons or holidays.

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4. Do you require my dog to be vaccinated?

Yes your dog must have all the below vaccines up to date:

-Rabbies

-Bordatella

-DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus)

-Leptospirosis

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5.What if my pet needs to see a veterinarian during their stay?If your pet requires veterinary care while with us, we will safely transport them to their veterinarian and ensure they receive the necessary treatment.

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6. Do you offer any special packages or memberships?
Yes, we offer a variety of packages tailored to meet the needs of your pet. From grooming packages to multi-night resort stays, we have options for every pet and budget. You can also inquire about our loyalty program to enjoy exclusive discounts and rewards.

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7. Can I visit my pet while they are at the resort?
While we love the idea of pet parents visiting, we encourage our guests to enjoy their stay without interruptions for a more relaxing and enjoyable experience. However, we do offer video updates and reports so you can check on your pet's well-being while they're with us.

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8. What types of pets do you accept?
We welcome all dogs and cats at Uppity Pet Salon and Resort. Our team is experienced in caring for various breeds and sizes, ensuring that each pet receives personalized care suited to their individual needs.

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9. Do you offer special accommodations for senior pets or pets with special needs? Do you offer lift gates and ramps for pets?
Yes, we understand that some pets require extra care. Our staff is trained to provide specialized attention for senior pets, pets with health concerns, and pets with behavioral needs. Just let us know in advance, and we’ll make sure your pet’s stay is as comfortable as possible. Our electronic lift gates and ramps provide a safe and comfortable way for dogs to board vehicles or enter their cottages, minimizing stress and ensuring their well‑being.

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10. What should I bring for my pet's stay at the resort?
For overnight stays, we recommend bringing your pet’s food, any medications, a favorite blanket or toy for comfort, and proof of up-to-date vaccinations. We provide bedding, toys, and all the necessary amenities, but familiar items can help your pet feel at home.

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11. Are the groomers at Uppity Pet Salon and Resort experienced?
Absolutely! Our groomers are highly trained professionals with years of experience. They are not only skilled in a wide range of grooming styles but also deeply compassionate and attentive to each pet’s individual needs and comfort levels.

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12. Can I drop off my pet outside of regular hours?
Our standard drop-off hours are 6am to 10am, but we understand that schedules can vary. Please reach out to our team in advance to discuss any special arrangements for early or late drop-offs.

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13. Do you have any breed or size restrictions for grooming or resort stays?
We welcome pets of all sizes and breeds! However, for grooming, we may have size or coat type limitations for certain services. Please call ahead to discuss any specific grooming needs.

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​14. Cancellations & Refunds:

Q: Can I cancel my pet’s grooming appointment and get a refund?
A: Yes! If you cancel at least 7 days before your scheduled grooming appointment, you’ll receive a full refund. If you cancel less than 7 days before, a 15% cancellation fee will apply.

Q: What if I need to cancel a boarding reservation?
A: Unfortunately, boarding reservations are non-refundable, regardless of when you cancel. Please be sure of your travel plans before booking.

Q: Can I reschedule my grooming appointment instead of canceling?
A: Yes! We’re happy to reschedule your grooming appointment if you give us enough notice. Please contact us as soon as possible to check availability.

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15. What area does the shuttle service cover?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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